Kundenvortrag 6 - "Transforming Contact Center Operations with AI, Copilot & Cloud"

Today, 500 agents handle approximately 8,000 calls per day using an AI-enhanced omnichannel solution. Every interaction is transcribed, summarized, and integrated in real time into the CRM, reducing manual tasks and improving consistency. Supervisors gain real-time insights, while agents focus on delivering value to customers. Join the session to discover how this transformation is redefining customer service at scale.